When Albert’s Pawn began offering its free app Mobile Pawn to customers back in the fall of 2019, little did we know how important this extra service would become during the COVID-19 pandemic of 2020.
In order to stay safe and healthy, the Appalachian Highlands area shut down in April with a mandatory stay at home order from the governor. Albert’s Pawn, being an essential financial institution, was allowed to remain open. The company initiated new protocols that were designed to limit contact with staff and customers for both their safety. We asked customers to conduct business over the phone or via Mobile Pawn, only allowed one customer in at a time, and thoroughly wiped down anything touched before the next customer was allowed in. By using these precautions, we were able to keep our doors open to all our highly valued customers.
Thanks to Mobile Pawn, Albert’s savvy customers are able look up their pawns and layaways, initiate a new loan, buy or layaway products, and even pay for extensions 24/7 without ever leaving their homes. Customers can even shop our stores from the comfort of their couch!
If you want to try our new app, simply send a text message or email saying you want Mobile Pawn to firstname.lastname@example.org with your name and cell phone number. We will text back a link for you to download the free app from either Apple Store or Play Store and an activation code to get you in.
If you are in need of a new loan, simply click on the Fast Cash icon. You upload up to five photos of the item, name it with a Title and provide quick descriptions on the condition with prompts to help you give the most useful information. You specify the amount you would like to borrow/sell your item for. Once all the prompts are answered, your loan/buy request is immediately sent to Albert’s Pawn where it is reviewed and either accepted, rejected or may need more information. Once you and Albert’s agree on a loan value, you bring your item to the store, and we will inspect it to verify all the information needed to complete the transaction and then you walk away with cash in your hands! (Please call ahead to set up an appointment time during the pandemic to minimize your exposure.)
With Mobile Pawn, Albert’s is open for you 24/7. What other pawn shop gives you this kind of convenience to keep you safe during these troubling times? No one but Albert’s Pawn!
Albert’s Pawn has been family owned and operated since 1927. No matter what part of the Tri-Cities you’re in, we have a location to serve you. With four Albert’s Pawn locations (Downtown Johnson City, North Johnson City, Bristol, and Kingsport) – getting top dollar for your items for pawn loans and finding that item you’ve been looking for at an unbeatable price has never been easier.